Location: Europe Shift | Hybrid: 3 days onsite / 2 days remote Role: L2 operational support for the MuleSoft platform , ensuring platform stability, incident resolution and SLA compliance across AWS, Azure and OpenShift . This is a Platform Operations / L2 Support role, not an API Development position .

Main Tasks:

- Manage and resolve L2 incidents within SLA.
- Perform platform troubleshooting and log analysis .
- Support deployments, releases and changes.
- Execute runbooks, recovery procedures and operational tasks.
- Document incidents, resolutions and known workarounds.
- Perform basic Root Cause Analysis (RCA) and identify recurring issues.
- Maintain simple automation scripts.
- Support Flex/Omni Gateway operations.




- Track actions and deliverables to closure.
- Participate in production support meetings, on-call and major incidents .

3-5 years MuleSoft Platform Management, MuleSoft Omni/Flex Gateway, Terraform, OpenShift, GitHub, basic AWS & Azure, OAuth/OpenID & API Security, ITIL, Argo CI/CD, English C1, Computer Science or equivalent. XML, XSD, WSDL, WS-*, Java, JSON, networking (VIP/firewalls/load balancers), certificate lifecycle, SOAP UI, Postman, ServiceNow, Linux. English and Spanish are a must Madrid

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📌 Platform Operations Engineer - MuleSoft (Madrid)
🏢 Pasiona
📍 Madrid