B2B Customer Success Representative (German Speaker)Revelyst – Adventure Sports Group Europe is a fast-growing international company operating in the sports and outdoor industry. We are committed to delivering exceptional service and building long-term partnerships with our dealers across EMEA.We are looking for a proactive, customer-oriented and data-driven B2B Customer Success Representative to manage a portfolio of dealers in german speaker countries. This role is key to ensuring customer satisfaction, operational excellence and strong commercial relationships.If you enjoy working in a dynamic environment, interacting with international stakeholders and combining operations with customer success — this opportunity is for you.The main tasks of the position are:The B2B Customer Success Representative will manage a portfolio of dealers, ensuring smooth order execution, strong relationships and high service levels.Customer & Dealer Management -

Manage a portfolio of Direct Countries dealers across EMEA -

Build strong, long-term relationships with assigned dealers -

Ensure high levels of customer satisfaction through quality service -

Act as the main point of contact for operational and service-related topicsOrder Management & Operations -

Manage and validate the orderbook for assigned dealers -

Perform order entry in SAP (ERP system) -

Track and follow up orders, liaising with warehouses and logistics teams -

Ensure on-time and in-full delivery (OTIF) -

Handle operational issues such as refusals, returns and warranties -

Manage proforma processesData & Reporting -





Prepare and maintain customer order databases -

Analyze data and performance indicators to support decision-making -

Provide reporting on key KPIs and service levels -

Ensure accuracy and consistency of customer dataCross-functional Collaboration -

Collaborate with Sales teams to support dealer performance and satisfaction -

Work closely with Supply Chain and Operations teams to resolve issues -

Handle dealer and sales queries efficiently and professionallyPosition requirements:Qualifications: -

Fluent German and English (mandatory) -

Experience in Customer Service, Sales Support or Operations (Retail, FMCG, Fashion or Sports industry preferred) -

Knowledge of SAP, Salesforce and Excel -

Strong data orientation and analytical skills -

Understanding of sales processes and logistics flowsCompetences: -

Strong customer service mindset -

Proactive and solution-oriented -

High attention to detail and organizational skills -

Strong communication and interpersonal skills -

Ability to work cross-functionally -

Adaptability in a fast-paced environmentPreferred -

Additional European language is a plusWhat we offerGreat working environment and the opportunity to be part of a leading international company in the sports and outdoor industry€10 meal voucher for every day worked from the officeHybrid working model: 3 days in the office (Tuesday, Wednesday and Thursday) and 2 days remotely (Monday and Friday)7 additional remote working days per yearEmployee discounts on products across our brands Sounds like you? Apply now and join our Customer Success team in Europe.

📌 b Customer Success Representative (German Speaker) (Madrid)
🏢 Revelyst
📍 Madrid