Experteer Overview
In this Senior Consultant role, you drive strategic and transformation projects across a portfolio of about 35 shopping centres. You’ll work cross-functionally to identify opportunities, optimise processes, and coordinate portfolio-wide initiatives that deliver measurable value. You will structure projects, lead diverse teams, and implement pilots with scalable rollout models. The position sits within the Communications, Marketing u0026amp; Innovation team, focusing on customer experience, marketing, digitalisation, and sustainability. This is a hands-on role shaping how the portfolio performs and evolves.

Compensaciones / Incentivos
• Lead cross-functional strategic projects in areas such as Customer Experience, marketing, communications, innovation, digitalisation, and sustainability
• Identify opportunities for improvement, efficiency, and innovation, and translate them into concrete and actionable initiatives
• Structure projects by defining objectives, scope, workplans, stakeholders, resources, and KPIs
• Coordinate internal teams, shopping centres, suppliers, and specialised partners, ensuring projects progress according to plan and agreed objectives are met
• Drive pilot projects, analyse results, and define implementation and rollout models across the portfolio
• Review and enhance processes, working tools, reporting frameworks,



and governance models within the department
• Analyse data and KPIs to generate insights and recommendations that support decision-making
• Identify relevant trends, solutions, suppliers, and best practices, facilitating their transfer and implementation across the portfolio

Responsabilidades
• Professional with at least 5 years of experience in consulting, transformation, strategy, Customer Experience, innovation, marketing, or project management
• Proven experience leading cross-functional projects and working with multidisciplinary teams
• Strong structuring, analytical, synthesis, and problem-solving skills
• Autonomous, proactive, and results-oriented profile, with the ability to turn loosely defined objectives into clear action plans
• Strong influencing, communication, and stakeholder management skills
• Strong interest in continuous improvement, innovation, and customer-focused digital solutions
• Advanced proficiency in Excel and PowerPoint
• Fluent spoken and written English, minimum C1 level
• Previous experience in consulting, multinational companies, digital transformation, Customer Experience, Retail, Real Estate, or other customer experience-intensive industries will be highly valued

Requisitos principales
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📌 Marketing strategy & operations (Madrid)
🏢 Cushman u0026 Wakefield
📍 Madrid