Описание

Datavant is a healthcare data collaboration platform that provides secure, accessible, and actionable data solutions for providers, health plans, researchers, and life sciences companies. Its Provider Console connects provider-facing products and supports onboarding, request management, billing, forms, certification, and notifications.

Задачи

- Define and maintain the overall experience architecture of Provider Console
- Identify and resolve inconsistencies across product surfaces, including navigation patterns, terminology, and interaction models
- Design provider journeys spanning multiple products
- Build and maintain a shared component library and pattern documentation in coordination with the broader design system
- Lead the design effort to reduce provider reliance on support
- Map current provider calls and emails and design friction out of those experiences
- Design transparent, real-time request status experiences
- Create onboarding and setup flows for provider credentials, users, and preferences
- Design proactive notification and alert systems
- Evaluate and design progressive disclosure based on provider role and context
- Conduct provider research with external organizations and internal proxy teams
- Analyze support ticket data, call drivers, and AM escalations to identify self-service opportunities
- Run usability testing on new workflows, especially onboarding and first-time experiences
- Bring provider needs into roadmap and prioritization conversations
- Partner with the Provider Console PM, engineering team, and adjacent product teams
- Work with Solutions Consulting and Account Management teams on provider feedback




- Communicate design decisions, explorations, and rationale clearly
- Produce clear specifications, test meaningful prototypes, and ensure delivery matches design intent
- Map the Provider Console experience end-to-end within the first 90 days
- Identify the top 3–5 consistency and self-service gaps
- Develop a hypothesis about which provider support contacts are design-solvable
- Ship one improvement and establish trust with PM, engineering, AM, and Solutions Consulting teams
- Establish Provider Console as a coherent platform and act as its design authority
- Launch at least one major self-service workflow that measurably reduces support volume or AM time spent on provider questions
- Define consistent integration patterns for new capabilities from RM+, HealthForms, and Provider Exchange
- Contribute to improvements in provider onboarding NPS or time-to-first-value

Требования

- 5+ Years of UX design experience
- Portfolio demonstrating platform thinking beyond individual features
- Experience designing multi-product or multi-surface platforms with complex consistency and navigation challenges
- Track record of designing self-service experiences that reduce human intervention in complex workflows
- Strong information architecture and interaction design skills




- Experience conducting and synthesizing user research
- Experience working with business stakeholders as proxies when direct user access is limited
- Ability to work across product and engineering teams with dependencies
- Strong written and verbal communication skills
- Ability to articulate design strategy, not only present visual compositions
- Nice to have: Experience designing B2B SaaS platforms for professionals in complex domains such as healthcare, legal, or financial services
- familiarity with provider-facing healthcare workflows such as credentialing, billing, prior authorization, or release of information
- experience designing notification and alert systems or proactive communication UX
- familiarity with Figma and FigJam and collaboration with engineers working in component-based front-end frameworks

Условия

- 25 Vacation days
- Daily in-office lunch stipend and fully stocked kitchen
- Commitment to professional development opportunities
- Employee-led initiatives, including an annual company-wide innovation day and DEI resource groups
- Comprehensive private health coverage with out-of-network reimbursement options
- Adaptable remuneration with Cobee for restaurant, transportation, and nursery expenses
- Peer and company recognition programs
- Monthly educational lunch and learns
- Hybrid work model with 2 days per week in the Gracia office
- Many clients require post-offer health screenings and proof or completion of vaccinations such as flu, Tdap, and COVID-19
- This job is not eligible for employment sponsorship

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📌 ux designer for healthcare workflows (Barcelona)
🏢 Enfint
📍 Barcelona