Are you fluent in Spanish & Galician and passionate about entertainment, technology, and delivering exceptional customer experiences?
We're looking for Customer Care Specialists to join our international team on the 16th of November in Lisbon , supporting customers of one of the world's leading general streaming platforms.
You'll be the first point of contact for customers, assisting with account-related questions, subscriptions, payments, technical issues, and general service enquiries while providing a friendly, professional, and seamless experience.
Please note: You must be eligible to work in Portugal and able to work in Lisbon, that's mandatory.
What You'll Do
- Provide customer support in Spanish & Galician via phone, email, and digital channels.
- Assist customers with account, subscription, billing, and technical enquiries.
- Troubleshoot issues and provide clear and effective solutions.
- Handle customer concerns professionally and with empathy.
- Ensure every interaction delivers a high-quality customer experience.




- Collaborate with internal teams when issues require further assistance.

What We're Looking For
- Fluent Spanish & Galician (C1/C2 level).
- Good English communication skills (B1 level)
- Previous customer service experience is a plus.
- Excellent communication and problem-solving skills.
- Comfortable working with digital platforms and technology.
- A positive, customer-focused, and professional attitude.
- Flexibility to work on a rotating schedule.

Contract & Working Conditions
- 12-month initial contract , with the possibility of renewal.
- Full-time: 40 hours per week .
- 8-hour shifts on a rotating schedule from Monday to Sunday.
- Flight ticket reimbursement according to company policy.
- Comprehensive health insurance .
- Free Portuguese language classes .

Salary & Benefits
Without Accommodation
- Base Salary: €1391.83 month
- Performance Bonus: Details shared during the recruitment process with the company.

With Accommodation
- Base

📌 Spanish & Galician Advisor - Online Streaming Platform - Lisbon W/ Relocation (España)
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