Experteer Overview In this role, you lead a team of Key Account Managers responsible for Factorial’s top enterprise clients. You drive growth, renewals, and product adoption while building the commercial capability of your KAMs to engage at C-suite level. You’ll partner with Enterprise Sales, Product, and Finance and own the renewal and expansion trajectory for a high-value portfolio. This position sits at the center of our enterprise strategy and has a meaningful impact on Net Dollar Retention across key accounts. Compensaciones / Ventajas • Own the full account portfolio performance: Net Dollar Retention, Gross Renewal Rate, and expansion ARR • Lead or co-lead complex enterprise renewals and coach KAMs through negotiations • Manage executive relationships with C-Level stakeholders and procurement/HR leaders • Define and enforce account health governance including stakeholder coverage, QBR cadence, product usage benchmarks, and churn signals • Develop and lead a team of 4–5 KAMs, setting performance standards and coaching for growth • Influence roadmaps and pricing decisions by partnering with Product, Engineering,



and Finance • Own enterprise renewal forecasting and provide monthly, methodology-backed pipeline visibility to VP and CFO Responsabilidades • +4 years of enterprise SaaS/consultancy experience in customer success, account management, or commercial roles; has managed large accounts and led others • Track record of owning and hitting revenue metrics (NDR, GRR, or expansion ARR) • Proven experience negotiating with procurement teams and C-Suite decision-makers • Experience managing and developing individual contributors in a commercial environment • Strong analytical rigor with understanding of NDR, GRR, NPS, churn and renewal forecasting • Native Spanish and fluent English (additional languages are a plus) • Thrives in fast-paced environments with minimal structure Requisitos principales • private health insurance • Wellhub gym and outdoor classes • Cobee expense management • language classes • breakfast in the office and organic fruit • food discounts with Nora

📌 CX Enterprise Account Management Manager Spanish Market (Barcelona)
🏢 Factorial Hr
📍 Barcelona