Hi Network,

We are looking for a Customer Experience Manager Consultant to lead customer-centric transformation initiatives, leveraging Human Centered Design, stakeholder insights, and journey mapping to improve experiences and support strategic decision-making.

Tasks & Responsibilities

* Lead and evolve customer journeys and stakeholder journeys.

* Analyze market research studies and translate insights into actionable initiatives.

* Identify needs, pain points, and improvement opportunities.

* Define value propositions aligned with stakeholder needs.

* Collaborate closely with Marketing, Medical Affairs, international stakeholders, and patient associations.

* Apply Human Centered Design (HCD) and Design Thinking methodologies across strategic projects.

* Ensure the voice of patients, healthcare professionals, and other stakeholders is embedded into decision-making processes.

Required Experience

* 4+ years of experience in Customer Experience (CX).

* 4+ years applying Human Centered Design (HCD) and Design Thinking methodologies.





* 4+ years in Market Research and insight generation.

* 4+ years in Customer Journey Mapping and Stakeholder Journey Mapping.

* Experience managing multidisciplinary and international stakeholders.

* Background in consulting environments or business-facing roles.

* Ability to work autonomously and quickly take ownership of ongoing initiatives.

* Professional level of English.

Collaboration Details

* Location: Barcelona (mainly remote, with occasional office attendance).

* Initial duration: 6 months.

* Start date: End of September / Beginning of October.

If you're interested or know someone who might be a good fit, feel free to apply.

I'd be happy to share more details.

Let op: vacaturefraude

Helaas komt vacaturefraude steeds vaker voor. We waarschuwen je voor mogelijke misleiding:

* Wij zullen nooit via WhatsApp of in een videogesprek vragen om jouw persoonlijke gegevens (zoals een kopie van je

📌 Customer Experience Manager (Barcelona)
🏢 Huxley
📍 Barcelona