Journey Manager / CRM Automation Specialist

Location: Barcelona ( hybrid)

Department: Customer Experience

About the Role

We are hiring a Journey Manager / CRM Automation Specialist to support the build, QA, deployment, and optimisation of lifecycle journeys across multiple countries. This is a hands‑on execution role focused on accuracy, consistency, and operational excellence within Emarsys.

You will help scale our CRM automation capability by building structured journeys, rolling them out across markets, and ensuring high‑quality delivery through rigorous QA and testing processes.

Key Responsibilities
- Journey Execution
— Build and deploy lifecycle email and onsite journeys in Emarsys.
- Market Rollout
— Clone, adapt, and localise journeys for multiple countries (language, compliance, sender details).
- Quality Assurance
— Conduct thorough QA across triggers, logic, rendering, tracking, and links.
- Release Management
— Follow structured release processes and maintain clear documentation.
- Testing & Optimisation
— Run A/B tests and support continuous optimisation of journeys.




- Segmentation Application
— Apply segmentation, inclusion, exclusion, and suppression rules provided by CRM teams.

What Matters
- Speed, accuracy, and consistency
in execution
- Strong attention to detail
- Ability to work across multiple markets and languages
- Structured, reliable delivery
within defined frameworks

Skills, Knowledge & Experience

Essential
- 2–5 years of experience in
CRM, marketing automation, or email marketing
- Hands‑on experience with platforms such as
Emarsys, Salesforce, HubSpot
, etc.
- Understanding of
email marketing best practices
and deliverability
- Experience with
QA processes
, structured testing, and journey deployment
- Fluent in English (additional European languages are a plus)

Desirable
- Basic
HTML/CSS
for troubleshooting
- Experience working across
multi‑country, multi‑language
environments
- Understanding of
GDPR
and CRM compliance
- Expos

📌 Journey Manager (Barcelona)
🏢 Spandex
📍 Barcelona