Job Description
This role offers a rare opportunity to shape how HR shows up for every employee, every day. As the
HR Service Delivery Product and Knowledge Lead,
you will lead askHR, UL Solutions’ integral HR portal and primary entry point for HR support.

This role exists to define, govern, and elevate the HR service delivery experience, acting as the single accountable owner for askHR as a global platform and knowledge ecosystem supporting more than 15,000 employees.

You will directly influence how employees access HR services at scale, with measurable impact on HR efficiency, risk reduction, service quality, and employee confidence in HR support

Responsibilities
HRSD Product Owner, platform and digital experience
- Own the HR service delivery experience end to end, with accountability for design, usability, scalability, and performance across askHR, cases, search, chat, workflows, and automation.
- Drive the HRSD roadmap, making prioritisation decisions that balance employee experience, HR capacity, technical debt, and risk.




- Serve as the primary business lead for the HRSD platform in partnership with IT, accountable for outcomes rather than configuration alone.
- Own platform health and evolution, including release impact assessment, risk evaluation, adoption strategy, and value realisation.
- Own the askHR digital experience, with full accountability for how services, content, and transactions are surfaced globally.
- Work with stakeholders to ensure HR services are delivered in line with agreed expectations, standard processes, and the intended use of askHR, including following up on cases, reinforcing ways of working, and supporting training where needed.
- Run microsite and digital change governance, setting standards for intake, prioritisation, design, and publishing cadence.
- Manage digital campaigns and portal communications to intentionally shift employee behaviour toward self-service and efficient resolution.

Knowledge Lead, content and governance
-

📌 HRSD Product and Knowledge Lead (Barcelona)
🏢 UL Solutions
📍 Barcelona