Experteer Overview
In this Senior Customer Success Engineer role, you will build and sustain post-sales relationships with Dynatrace’s most strategic customers to ensure successful deployment and ongoing adoption of our solutions. You act as a trusted advisor, aligning technical objectives with customer goals and guiding value realization. You’ll triage complex configurations, share best practices, and identify opportunities to expand usage and impact. You will train teams, advocate for customers across internal teams, and help shape long-term success plans. This role puts you at the forefront of customer outcomes in a leading observability company.

Compensaciones / Incentivos
• Triage and diagnose complex Dynatrace configurations and integrations
• Serve as customer advocate across internal teams (Support, PM, Ru0026D)
• Provide SME guidance to customers and coaching to TAMs
• Conduct web-based training for user groups to support adoption
• Lead discovery and education activities to identify Dynatrace usage opportunities
• Prepare for Monthly and Quarterly Business Reviews with customers
• Engage with Product management on roadmap discussions
• Maintain up-to-date functional and technical knowledge of Dynatrace products
• Document and share best practices for Dynatrace usage and implementation
• Escalate and communicate customer needs and issues to relevant teams
• Understand customer infrastructure, architecture, and regulatory requirements to speed resolution




• Foster cross-functional collaboration to drive faster resolutions and value realization

Responsabilidades
• 4+ years of experience with large enterprise customers (executive leadership interactions)
• Ability to manage executive relationships (VP/CxO)
• Demonstrated leadership, mentorship, and organizational behavior
• Strong time management and self-direction skills
• Subject Matter Expert for Dynatrace technologies and related third-party tech
• Willingness to learn new technologies and resolve complex issues
• Professional Dynatrace certification (or plan to obtain within 6 months)
• Two or more associate-level certifications (AWS, Azure, Kubernetes, etc.)
• Strong SaaS technical understanding
• Experience with Cloud/OpenStack/OpenShift/AWS/Azure/Google Cloud/Kubernetes/SAP and related tools
• Experience with web/app servers (Apache, IIS, WebSphere, WebLogic, JBoss) and server-side tech (Java Servlets, PHP, HTML, CSS, JavaScript, Ajax)
• Mobile tech knowledge (iOS/Android WebKit)
• DevOps toolchains (Ansible, Jenkins, Chef, Puppet)
• CMDB/ITSM platforms (ServiceNow, BMC)
• Customer-service orientation with teamwork, adaptability, initiative
• Strategic thinking with consistent high customer satisfaction and retention

Requisitos principales
• competitive compensation packages
• opportunity to work with major cloud providers
• growth and learning opportunities

📌 Seniro Customer Success Engineer, Spanish and Italian speaking (Barcelona)
🏢 Dynatrace
📍 Barcelona