Position: Customer Experience SpecialistLocation: Valencia, SpainWork model: on-siteEmployment type: Full-timeDUTIES AND RESPONSIBILITIES:- Provide customer support to Dutch-speaking customers via phone, email and live chat- Handle customer questions, orders and product-related enquiries- Resolve complex customer cases and identify practical solutions- Coordinate with internal teams including Traffic, Design, Production, Finance and external suppliers when required- Manage customer cases across multiple channels while maintaining high service and quality standards- Identify root causes of recurring customer issues and contribute to process improvements- Maintain accurate customer and case information within the relevant systems- Meet daily productivity, quality and customer satisfaction KPIs- Provide clear, calm and professional communication throughout every customer interaction- Participate in team meetings, 1:1s, workshops and improvement projects- Actively contribute feedback and ideas to improve the overall customer journey.REQUIREMENTS:- Native or near-native Dutch language skills and fluent English- A third language is an advantage- Minimum 1 year of experience in a fast-paced customer-facing role- Strong communication and interpersonal skills- Natural problem-solving ability and a proactive approach to customer issues- Ability to remain calm and effective under pressure- Comfortable working with multiple communication channels and systems- Experience working with KPIs and performance targets- Strong adaptability and ability to thrive in a dynamic environment- Open to direct feedback and continuous improvement- Entrepreneurial and ownership-oriented mindset- Already based in or near Valencia, Spain- Valid eligibility to work in Spain / EU work eligibility- Available to start as soon as possible.BENEFITS:- Office-based working environment in Valencia- Daily breakfast and lunch provided at the office- Twice-weekly bootcamp in Turia Park- Annual AI learning budget- Internal mentorship and development opportunities- Personal development workshops- Comprehensive onboarding programme- Regular employee recognition and company events- Support with Spanish bureaucracy and NIE process- 20% employee discount on company products- Referral bonus of up to €600- Paid time off for volunteering- Donation matching programme- Be part of a dynamic and creative team with positive and friendly atmosphere- Guidance and tools to reach your full potential- And much more!!!#J-18808-Ljbffr

📌 Customer Experience Specialist (Valencia)
🏢 TopTalent Recruitment - Careers
📍 Valencia