Mobile Solutions Support Engineer
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Madrid, Spain | Hybrid
Global Mobile & Telecom Solutions
Keep critical mobile solutions running. Solve complex problems. Build better platforms.
Are you passionate about
technology, engineering and solving complex technical problems
?
At
Valid
, we are looking for a
Mobile Solutions Support Engineer
to join our
Operations & Support team within Mobile Solutions
, based in Madrid.
You will work in a hands-on engineering environment supporting our
Trusted Connectivity solutions
, collaborating closely with Development, Product, Release and General Support teams.
This role combines:
Linux & Systems | Telecommunications | Software | Networking | Databases | Cloud | Production Operations
Importantly,
this is not simply a ticket-based support role
. You will investigate complex issues, identify root causes, support deployments, develop operational tools and contribute to improving the reliability and efficiency of our platforms.
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What will you do?
- Provide
L2/L3 technical support and troubleshooting
across products and production services.
- Investigate incidents, analyze logs and perform
root-cause analysis
.
- Monitor production environments and identify performance, availability and reliability issues.
- Develop and maintain operational tools using technologies such as
Python, Java, Perl and Shell scripting
.
- Support software deployments across
staging and production environments
.
- Troubleshoot connectivity and application issues using
TCP/IP and protocol-tracing tools
.
- Work with
Linux/Unix, SQL, databases, JBoss/WildFly, XML, SOAP and web services
.
- Support environments involving
AWS, high availability, load balancing and clustering
.
- Collaborate with global teams and customers during technical incidents and ensure appropriate communication and follow-up.
- Participate in
on-call activities
, provide on-site support and travel internationally when required.
- Take ownership of assigned products, platforms or tec
📌 Mobile Solutions Support Engineer (Madrid)
🏢 Valid
📍 Madrid