Director, Monitoring Delivery & Proactive Managed Services
Director, Monitoring Delivery & Proactive Managed Services
Description -
The Senior Director of Monitoring Delivery & Proactive Managed Services leads the global delivery and transformation of HP's Monitoring Services across Managed Device (MDS), Collaboration (MCS), Print (MPS), and the HPonHP ecosystem. This role drives the transition from reactive IT operations to a proactive, predictive, and automated service model using telemetry, analytics, and AI.
With end-to-end accountability for performance, scalability, and innovation, this leader aligns product, operations, and customer expectations to enhance experience, efficiency, and profitability.
Within this role you will be looked upon to build a globally consistent, scalable monitoring capability that anticipates and resolves issues before user impact, enables data-driven service delivery, underpins HP's Workforce Experience Platform (WXP), and incubates new offerings for commercial scale.
Scope of Responsibility
General Monitoring Service Delivery




- Own the delivery of Monitoring with Remediation (MwR) and endpoint monitoring services across all customers and HP internal environments
- Operate global Command Centers delivering 24x7 monitoring, incident triage, and proactive remediation
- Ensure delivery meets SLA, KPI, and cost targets, with continuous optimization of efficiency and quality
- Drive consistency across regions, accounts, and service lines

Monitoring services include:
- Device and endpoint health monitoring
- Collaboration room and AV ecosystem monitoring
- Print fleet monitoring
- Event correlation, alerting, and remediation workflows

These capabilities provide visibility into device health, performance, and compliance, enabling proactive support and improved user experience.
Proactive Operations & Automation Strategy
- Lead the transition from reactive support to proactive and predictive operations
- Define and scale:
- Automated remedia

📌 Director, Monitoring Delivery (España)
🏢 HP
📍 España