- Manage relationships with customers across different 6conecta segments and follow up on renewal opportunities- Leverage Occupational Health & Safety expertise to understand customer challenges and provide relevant guidance- Develop strategies, coordinate meetings, and establish action plans to improve customer engagement and retention- Analyze customer feedback to identify upselling and cross-selling opportunities- Support new customers during onboarding, train them on the platform, and help maximize solution value- Share best practices and improvement ideas, including KPI analysis, corrective action proposals, and NPS monitoring- Collaborate with Sales, Implementation, Support, and Technology teams to ensure a seamless end-to-end customer experienceRequirements- Qualification in Occupational Health & Safety / Occupational Risk Prevention (PRL), equivalent to an Intermediate or Senior-Level Technician qualification- At least 3 years of professional experience working as an Occupational Health & Safety (PRL) Technician- Previous experience in Customer Success, Account Management, Customer Support, consultative sales, or other customer-facing roles is advantageous but not essential- Strong interest in moving towards a customer-focused and relationship management role- Excellent verbal and telephone communication skills, with confidence, empathy, and strong influencing abilities- Intermediate knowledge of Microsoft Office,



particularly Excel and PowerPoint- Familiarity with CRM tools such as Salesforce, HubSpot, or similar platforms- Ability to adapt to changing environments and manage multiple priorities- Strong team player with a collaborative mindset and results-oriented approach- Intermediate to advanced level of English- Additional languages such as Catalan, Italian, or Portuguese are a plusCore CompetenciesDemonstrates expertise in Occupational Health & Safety with a strong focus on customer relationship management, engagement strategies, and onboarding processes. Proficient in analyzing customer feedback to drive upselling opportunities and improve overall customer experience.Highest-signal resume keywords- Occupational Health & Safety Expertise- Customer Relationship Management- KPI Analysis- CRM Tools Proficiency- Bilingual Communication SkillsATS Optimization KeywordsHard Skills- Occupational Risk Prevention- Customer Success Management- KPI Analysis- Upselling Strategies- Onboarding TrainingSoft Skills- Excellent Verbal Communication- Empathy- Influencing Abilities- Collaborative Mindset- Results-Oriented ApproachCertifications & Qualifications- Occupational Health & Safety Qualification- Intermediate or Senior-Level Technician QualificationIndustry Keywords- Customer Engagement- Customer Retention- NPS Monitoring- Consultative Sales- Customer SupportTools & Technologies- Microsoft Office- Excel- PowerPoint- Salesforce- HubSpot#J-18808-Ljbffr

📌 Customer Success Specialist – Health & Safety (Madrid)
🏢 Jobtailor
📍 Madrid