Responsibilities- Handling payment mediations among customers, solving incidents regarding their overdue and outstanding invoices in accordance with the company’s policies.- Monitoring open mediation cases through weekly and monthly reports.- Monitoring default customers.- Communicate & follow up effectively with the mediation supervisor and the customer service department regarding default customers.- Monitoring the notified payment guarantees through weekly and monthly reports.- Meet defined department goals and activity metrics.- Perform other assigned tasks and duties necessary to support the Mediation Department.Requirements- Previous experience working in customer support with debt mediation or incident management- Fluent Polish (C2), spoken and written, is required.- Fluent (C1) level of Spanish and English- Resourceful and highly motivated, with a focus on client satisfaction.- Team player and able to build good relationships across functions and collaborate to achieve shared goals.- High accuracy standards.- Experience will Salesforce/CRM will be a plus.#J-18808-Ljbffr