Experteer Overview
As Product Onboarding Team Lead for the Italian market, you guide onboarding excellence within our Customer Experience function. You will recruit, coach, and scale a 6–7 person onboarding team to hit tenure and retention targets. You’ll implement strategies to shorten onboarding duration while boosting customer satisfaction and retention. The role combines leadership with hands-on optimization in a fast-paced, growth-focused company that values inclusion and talent development.

Compensaciones / Incentivos
• Develop and execute a recruitment strategy for Onboarding Specialists
• Lead a 6–7 person onboarding team to achieve targets
• Monitor performance metrics and address gaps
• Implement strategies to increase retention and reduce onboarding duration
• Provide continuous feedback and motivate the team
• Foster a high-energy, engaging work environment




• Ensure consistency in meeting duration and retention goals

Responsabilidades
• B2B SaaS experience
• Team Lead experience in a Customer Experience context with a track record in retention and onboarding
• Fluent in English and Italian
• Strong analytical and problem-solving abilities
• Ability to manage multiple priorities in a fast-paced setting
• Passion for technology and customer service
• Knowledge of the HR industry is valuable
• Strong communication and adaptability skills
• Experience with project management methodologies is a plus

Requisitos principales
• Alan as private health insurance
• Wellhub gym and wellness benefits
• Cobee for expenses
• Language classes
• Breakfast in the office and organic fruit
• Nora discounts

📌 Onboarding Specialist Team Lead Italian Market (Barcelona)
🏢 Factorial Hr
📍 Barcelona