David Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit a Norwegian-speaking Customer Service Representative for their Benalmádena office.Position: Customer Service Representative / Online Bank AdvisorLocation: Benalmádena, SpainWork model: Hybrid (after trial)DUTIES AND RESPONSIBILITIES:- Provide customer support to Norwegian-speaking banking customers- Handle enquiries relating to customer accounts and banking services- Assist customers with the use of online and digital banking services- Resolve account, payment and transaction-related issues- Provide accurate information and guidance regarding banking services- Handle financial and customer information accurately and confidentially- Use transaction-processing and credit-assessment systems- Identify and resolve customer issues efficiently and professionally- Maintain a high standard of customer service throughout each interaction.REQUIREMENTS:- Fluent Norwegian (C2) both verbal and written. Sound command in English (B2+ level)- Previous customer service or banking experience is an advantage- Strong communication and customer service skills- Good attention to detail when handling financial information- Comfortable working with digital systems and software- Ability to handle account, payment and transaction-related enquiries- Professional and responsible approach when handling sensitive customer information- Willingness to work on-site in Benalmádena.BENEFITS:- Excellent remuneration package and bonus structure- Career development program and specialized courses- A dynamic and creative team with positive and friendly atmosphere- Guidance and tools to reach your full potential.#J-18808-Ljbffr