ОписаниеDatavant is a healthcare data collaboration platform that provides secure, accessible, and actionable data solutions for providers, health plans, researchers, and life sciences companies. Its Provider Console connects provider-facing products and supports onboarding, request management, billing, forms, certification, and notifications.Задачи- Define and maintain the overall experience architecture of Provider Console- Identify and resolve inconsistencies across product surfaces, including navigation patterns, terminology, and interaction models- Design provider journeys spanning multiple products- Build and maintain a shared component library and pattern documentation in coordination with the broader design system- Lead the design effort to reduce provider reliance on support- Map current provider calls and emails and design friction out of those experiences- Design transparent, real-time request status experiences- Create onboarding and setup flows for provider credentials, users, and preferences- Design proactive notification and alert systems- Evaluate and design progressive disclosure based on provider role and context- Conduct provider research with external organizations and internal proxy teams- Analyze support ticket data, call drivers, and AM escalations to identify self-service opportunities- Run usability testing on new workflows, especially onboarding and first-time experiences- Bring provider needs into roadmap and prioritization conversations- Partner with the Provider Console PM, engineering team,



and adjacent product teams- Work with Solutions Consulting and Account Management teams on provider feedback- Communicate design decisions, explorations, and rationale clearly- Produce clear specifications, test meaningful prototypes, and ensure delivery matches design intent- Map the Provider Console experience end-to-end within the first 90 days- Identify the top 3–5 consistency and self-service gaps- Develop a hypothesis about which provider support contacts are design-solvable- Ship one improvement and establish trust with PM, engineering, AM, and Solutions Consulting teams- Establish Provider Console as a coherent platform and act as its design authority- Launch at least one major self-service workflow that measurably reduces support volume or AM time spent on provider questions- Define consistent integration patterns for new capabilities from RM+, HealthForms, and Provider Exchange- Contribute to improvements in provider onboarding NPS or time-to-first-valueТребования- 5+ Years of UX design experience- Portfolio demonstrating platform thinking beyond individual features- Experience designing multi-product or multi-surface platforms with complex consistency and navigation challenges- Track record of designing self-service experiences that reduce human intervention in complex workflows- Strong information architecture and interaction design skills- Experience conducting and synthesizing user research- Experience working with business stakeholders as proxies when direct user access is limited- Ability to work across product and engineering teams with dependencies- Strong written and verbal communication skills- Ability to articulate design strategy, not only present visual compositions- Nice to have: Experience designing B2B SaaS platforms for professionals in complex domains such as healthcare, legal, or financial services- familiarity with provider-facing healthcare workflows such as credentialing, billing, prior authorization, or release of information- experience designing notification and alert systems or proactive communication UX- familiarity with Figma and FigJam and collaboration with engineers working in component-based front-end frameworksУсловия- 25 Vacation days- Daily in-office lunch stipend and fully stocked kitchen- Commitment to professional development opportunities- Employee-led initiatives, including an annual company-wide innovation day and DEI resource groups- Comprehensive private health coverage with out-of-network reimbursement options- Versátil remuneration with Cobee for restaurant, transportation, and nursery expenses- Peer and company recognition programs- Monthly educational lunch and learns- Hybrid work model with 2 days per week in the Gracia office- Many clients require post-offer health screenings and proof or completion of vaccinations such as flu, Tdap, and COVID-19- This job is not eligible for employment sponsorship#J-18808-Ljbffr

📌 Ux Designer For Healthcare Workflows (Barcelona)
🏢 Enfint
📍 Barcelona