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Position Overview

Verra Mobility's Europe office is looking for a Client Support Consultant to join the Field Services organization. We are seeking a highly motivated, analytical individual who can effectively manage the Transponder & Marketing Support Management and all other field related services in Italy. Someone who has a solid operations background combined with customer support experience.

Strong problem-solving skills, critical thinking, analysis and communication skills, along with an ability to motivate the (client) team and drive change, are required. The position is accountable for operational performance service-level agreements (SLAs) and serving as the primary liaison for other internal business groups.

This individual is responsible for the day-to-day operations, working closely with the Account Management team to solve issues and communicate resolutions.

- Build and manage relationships with our Italian Customers to ensure service satisfaction
- Transponder management. Work with our warehouse/logistics to manage supplies and ensure our clients always have the proper number of supplies/transponders
- Ensure and monitor efficient and effective stock management of Tolling marketing material. Assist in the development and implementation of the process
- Working closely with client's staff to ensure incidents are triaged and problems resolved within agreed SLA
- Handle escalations and monitor and evaluate performance




- Analyze vehicle movement trends, analytical insights and customer feedback to adjust and manage schedules to optimize performance and meet customer coverage expectations
- Responsible for ensuring that inventory from the field is being retrieved
- Work with internal and external stakeholders to collaborate and share knowledge amongst regions
- Perform other duties as assigned

Qualifications
- Bachelor's degree in business, Management, or related field, or an equivalent combination of education, training and experience is required
- A highly motivated, analytical, operationally ready leader who operates with a smile!
- Detail oriented with strong attention on designing and implementing solutions and exceeding service levels
- Excellent (remote) teamwork skills are a must as position will require constant communication with team members and various departments
- You are a communicator; you know how to get your point across efficiently and effectively to both customers and colleagues
- You think outside the box. You may not always know the answer, but you certainly know how to find it.
- Ability to work well under pressure and juggle multiple priorities, be highly adaptable to change
- Fluent in Italian and English language
- Must be proficient in Microsoft Excel and Outlook
- Travel in Italy is required – up to 75% - Required to go in the field and deliver supplies/ transponders to Rental agencies.

Seniority level

Associate

Employment type

Full-time

Job function

Customer Service and Sales

Industries

Transportation, Logistics, Supply Chain and Storage

📌 Client Support Consultant (Madrid)
🏢 Verra Mobility
📍 Madrid