Customer Success Manager

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- Dutch SpeakingAbout the jobLanguage Requirements – English &
- Dutch SpeakingAs part of our expansion across Europe, we’re looking for a Customer Success Manager to join our high performing, customer centric teams.

If you’re excited by SaaS, innovation, and the opportunity to make real impact in a scaling international environment, this could be your next move.

Key ResponsibilitiesProactive Account Health Monitoring: Conduct regular, structured check-ins via phone and video calls to evaluate software usage patterns, track client satisfaction, and identify early churn indicators.Relationship Management &

- Trust: Build warm, lasting relationships with restaurant owners, general managers, and staff to serve as their trusted point of contact and primary advocate across the product suite.Risk Mitigation &
- Issue Resolution: Rapidly address customer concerns, technical friction points, or changes to stabilize high-risk accounts before churn occurs.Continuous Value Delivery: Leverage account data and client feedback to offer tailored advice, feature coaching, and best practices that align with each customers’ unique operational needs.Feedback Loop &
- Collaboration: Gather qualitative client insights and collaborate directly with Support, Product, and Operations teams to continuously elevate the client experience.Satisfaction Tracking: Monitor NPS, CSAT,



and engagement metrics to design targeted outreach strategies for at-risk accounts.

What we’re looking for2–4 years of experience in Customer Success, Account Management, or Client Retention within a SaaS or Tech environment.Deep empathy, active listening, and a hospitality-first mindset when managing sensitive or evolving client relationships.Proven experience in B2B customer relations, preferably in hospitality, retail, or reservation/payment platforms.Strong organizational skills and the ability to proactively manage a portfolio of multi-site or independent accounts.Seamless collaborative skills to work effectively alongside Support, Product, and Operations teams.Fluency in Dutch &

- English
- you will be working with customers based in the Netherlands region so fluency is a must.

Plus strong English for internal collaboration(Language fluency is essential as you’ll be working directly with customers in your market. xugodme ) You’ll thrive here if you:Enjoy working with customers and solving real-world problemsAre confident communicating across cultures and languagesLike working in a fast-paced, evolving environmentTake ownership and care about delivering excellent experiencesAre curious, adaptable, and always looking to improve Why join?Be part of a growing international teamWork in a collaborative, supportive environmentGain exposure to multiple markets and culturesOpportunities for development and progressionHybrid working in Barcelona

📌 Customer Success Manager - Dutch Speaking (España)
🏢 Momentum Global
📍 España