- Manage relationships with customers across different 6conecta segments and follow up on renewal opportunities - Leverage Occupational Health & Safety expertise to understand customer challenges and provide relevant guidance - Develop strategies, coordinate meetings, and establish action plans to improve customer engagement and retention - Analyze customer feedback to identify upselling and cross-selling opportunities - Support new customers during onboarding, train them on the platform, and help maximize solution value - Share best practices and improvement ideas, including KPI analysis, corrective action proposals, and NPS monitoring - Collaborate with Sales, Implementation, Support, and Technology teams to ensure a seamless end-to-end customer experience Requirements - Qualification in Occupational Health & Safety / Occupational Risk Prevention (PRL), equivalent to an Intermediate or Senior-Level Technician qualification - At least 3 years of professional experience working as an Occupational Health & Safety (PRL) Technician - Previous experience in Customer Success, Account Management, Customer Support, consultative sales, or other customer-facing roles is advantageous but not essential - Strong interest in moving towards a customer-focused and relationship management role - Excellent verbal and telephone communication skills, with confidence, empathy, and strong influencing abilities - Intermediate knowledge of Microsoft Office,



particularly Excel and PowerPoint - Familiarity with CRM tools such as Salesforce, HubSpot, or similar platforms - Ability to adapt to changing environments and manage multiple priorities - Strong team player with a collaborative mindset and results-oriented approach - Intermediate to advanced level of English - Additional languages such as Catalan, Italian, or Portuguese are a plus Core Competencies Demonstrates expertise in Occupational Health & Safety with a strong focus on customer relationship management, engagement strategies, and onboarding processes. Proficient in analyzing customer feedback to drive upselling opportunities and improve overall customer experience. Highest-signal resume keywords - Occupational Health & Safety Expertise - Customer Relationship Management - KPI Analysis - CRM Tools Proficiency - Bilingual Communication Skills ATS Optimization Keywords Hard Skills - Occupational Risk Prevention - Customer Success Management - KPI Analysis - Upselling Strategies - Onboarding Training Soft Skills - Excellent Verbal Communication - Empathy - Influencing Abilities - Collaborative Mindset - Results-Oriented Approach Certifications & Qualifications - Occupational Health & Safety Qualification - Intermediate or Senior-Level Technician Qualification Industry Keywords - Customer Engagement - Customer Retention - NPS Monitoring - Consultative Sales - Customer Support Tools & Technologies - Microsoft Office - Excel - PowerPoint - Salesforce - HubSpot

📌 Customer Success Specialist – Health & Safety (Madrid)
🏢 Jobtailor
📍 Madrid