After-Sales Team! METRO Markets is growing its After-Sales Team and is now hiring in Azuqueca de Henares ,Palma de Mallorca or Düsseldorf.
Your mission: help our professional HoReCa customers keep their ovens hot, their fridges cool and their guests happy by resolving technical issues on equipment bought through the METRO / makro online marketplaces across Europe — including France, Germany, Portugal, Italy, Croatia, and Netherlands . Handle escalated after-sales dossiers (phone & email) coming from front-line Customer Service. Review customer evidence (photos, videos, error codes), diagnose the root cause and decide next steps.
Guide customers through remote troubleshooting or dispatch a technician when on-site diagnostics are needed. Document every action in Freshdesk with the accuracy needed for carrier claims and legal follow-up.
Work in a hybrid setup : part remote, part on-site (warehouse or local office depending on location),
with hands-on access to the equipment you support.
Languages: fluent in English plus at least one additional language such as German, or Dutch (the more, the better). Readiness for a call-center style environment—but with the extra perk of hands-on access to professional kitchen gear. A dynamic, scale-up atmosphere backed by the integral METRO / Makro Group.
Structured onboarding & continuous training (Freshdesk, Genesys, product know-how, error-code matrix). Hybrid working model depending on your location, including a modern workspace, laptop and — if needed — a company phone An engaged, multilingual team that values collaboration, humor and ownership. We create the future of B2B commerce by giving business relationships a platform.
Our marketplace enables millions of business owners all over the world to focus on what they do best – delight others.