12 sep
|
Sharp Brains Solutions
|
Barcelona
12 sep
Sharp Brains Solutions
Barcelona
We are currently looking for a DSS L1 (Desktop Support Services – Level 1) professional to join our team on an on-site support role.
Work Mode: On-Site
Employment Type: B2B/ Freelance Contract
Location: Barcelona, Spain
Job Responsibilities
Provide Level 1 desktop support for hardware, software, and network-related issues
Troubleshoot Windows OS, MS Office, Outlook, and standard business applications
Install, configure, and maintain desktops, laptops, and peripheral devices
Support printers, scanners, and other end-user equipment
Handle password resets and basic Active Directory tasks
Configure email accounts and assist with VPN connectivity
Log, track, and update incidents in the ticketing system
Escalate complex technical issues to Level 2/Level 3 teams
Ensure timely resolution in line with SLA requirements
📌 Information Technology Support Engineer (Barcelona)
🏢 Sharp Brains Solutions
📍 Barcelona