Location: Madrid, Spain (Hybrid)

Language: English speaking (Spanish a plus, not essential)

Sector: HR Technology / SaaS

Our client is a fast-growing HR technology company whose SaaS platform helps businesses streamline people operations from onboarding and payroll to performance and engagement.

Backed by strong recent growth, they are expanding their Madrid-based commercial team and looking for an Account Manager to own and grow a portfolio of existing customers.

The Role

As Account Manager, you'll be the primary point of contact for a book of existing clients, responsible for retention, growth and satisfaction across the customer lifecycle. You'll work closely with Customer Success, Product and Sales to make sure clients get maximum value from the platform to identify opportunities to expand accounts.

What You'll Do

Own a portfolio of existing clients across Europe & US, acting as their main point of contact post-sale

Drive renewals and identify upsell/cross-sell opportunities within your book of business

Build strong, trusted relationships with HR and People stakeholders at client organisations

Run regular business reviews to demonstrate ROI and platform value

Monitor account health, proactively address risk, and reduce churn





Collaborate with Customer Success and Product teams to feed back client needs

Maintain accurate pipeline and account data in the CRM

What We're Looking For

Proven experience in an Account Management, Customer Success, or similar client-facing revenue role SaaS experience strongly preferred

Experience within HR Tech, HRIS, or People/Talent platforms is a strong advantage

Fluent English (spoken and written) required; Spanish is a plus

Comfortable managing a portfolio independently, with a consultative, relationship-first approach

Strong communication and stakeholder management skills, confident presenting to HR leaders and decision-makers

Commercially minded — able to spot growth opportunities without being purely transactional

Based in or able to work hybrid from Madrid

What's On Offer

Competitive base salary + commission/bonus structure

Hybrid working model (Madrid office + remote flexibility)

Genuine career progression within a scaling SaaS business

Private health insurance

Birthday off

Work from anywhere 3 weeks per year

International client base and exposure to the wider European HR Tech market

Collaborative, fast-moving team culture

📌 SaaS Account Manager (Madrid)
🏢 Fox Talent
📍 Madrid