For our location in Barcelona we are looking for a motivated Technical Support Specialist (German speaking) for 40 hours/week to start immediately or as soon as possible. Aumente sus posibilidades de conseguir una entrevista leyendo la siguiente descripción general de este puesto antes de presentar su candidatura. You will diagnose and resolve our corporate clients’ technical issues over the phone, email and online chat in the areas of system configurations, product functionality and bugs/enhancements.

You escalate issues and tickets so that they may be considered for immediate action, based on possible impact or SLA. You interact with other teams to provide comprehensive and high-quality support. You are happy to work in a global team that uses a follow-the-sun shift approach to provide 24/7 support to our customers.

You have a vocational education in information technology. You have experience in IT support. You have a very high level of English AND German (both written and spoken). You have experience in troubleshooting Windows Server issues using inbuilt Windows applications such as the Event Log Viewer, netstat, or other.





You have a good understanding of IP Networking and protocols such as SMTP, DNS and You have had mail server / email flow exposure and have a clear understanding as well as experience of mail flow. You have knowledge/experience with Hyper-V and/or VMware virtualization platforms. You have previous experience in network/system administration.

You have a deep understanding of the Windows Server operating system (file system, registry, memory model, security model, process model). You have knowledge/experience with Microsoft VSS. You are conversant with Linux Be part of a growing and ambitious team in an exciting cybersecurity industry.

Additional Health Plan: As healthy employees are important to us. We have made an agreement with various local outlets whereby you will benefit from % discount when presenting a confirmation that you are our employee.

Home Office

Option for two days per week after onboarding Temporary Employee Exchange Program – opportunity to work at integral office locations (e.g.

📌 Specialist Technical Support Engineer (Barcelona)
🏢 Hornetsecurity
📍 Barcelona