Technical Account Manager (Spanish & Italian Speaker) (copy) The Opportunity Sitetracker is seeking a highly strategic Technical Account Manager who fluently speaks both Spanish & Italian to deliver unparalleled guidance to our largest customers, driving pivotal outcomes across adoption, retention, and services growth. This is the first EMEA hire, the role blends strategic consulting, technical leadership, and customer transformation, offering significant autonomy and executive exposure as you shape success for our most strategic accounts and directly impact business growth. As a fluent Spanish & Italian speaking TAM, you'll operate as a critical strategic advisor, providing specialized guidance that empowers our largest and most complex customers to navigate intricate business and technology transformations.

Historically evolving from a technical customer success function, this role is now intentionally focused on leveraging deep consulting expertise, technical leadership, change management acumen, and value realization capabilities. Your work will directly impact customer outcomes, enhance retention, uncover expansion opportunities, and drive long-term growth of our annualized services business by maximizing platform utilization and ensuring measurable business value realization.

The Skills





You'll Have Strategic Consulting & Value Leadership Proactively improve customer outcomes, adoption, and ROI through expert consulting and guidance. Explain fundamental architecture concepts, integration patterns, data flows, and platform considerations with confidence. Independently facilitate advanced solution design discussions, including integrations, data architecture, and platform scalability.

Demonstrate a structured and repeatable approach to organizational change management. Develop and initiate tailored adoption strategies and change management plans for your strategic accounts, coaching customer stakeholders on best practices. Significantly maximise customer retention and contribute to annualised services growth, actively identifying and closing expansion opportunities.

Champion continuous improvement by creating and implementing new approaches and best practices that elevate customer success and influence organizational strategy. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. If you would like more information about how your data is processed, please contact us.

📌 Technical Account Manager (Spanish & Italian Speaker) (Copy)
🏢 Sitetracker
📍 Andalucía