Experteer Overview

As a Customer Success professional at Unit4, you translate customer insights into actions that improve outcomes and maximize the value of the Unit4 investment. You drive adoption and guide customers toward strategic objectives, while supporting retention and expansion opportunities through cross-functional collaboration.

You conduct executive-level conversations to align goals and ensure value realization across Product, Ru0026amp;D, Support, and Sales. This role blends advocacy with measurable impact in a cloud ERP environment.

Compensaciones / Beneficios

- Be the voice of the customer and translate insights into actions to improve outcomes
- Drive value realization and maximize Unit4 investment value
- Increase product adoption through guidance and value-added engagements
- Identify upsell/cross-sell opportunities with Sales through qualified leads
- Act as primary contact in Customer Success, managing risk and supporting retention
- Develop and maintain success plans aligned with customer objectives and milestones
- Lead executive business reviews with C-level stakeholders
- Communicate customer goals and value drivers across internal teams (Product, Ru0026D,



Support, Sales)

Responsabilidades

- passion for building strong customer relationships to drive recurring revenue retention and expansion
- understand customers' strategic goals and translate them into actionable success plans
- adaptable, curious, accountable, and collaborative across diverse stakeholders
- fluent in English and French (verbal and written)
- retention and churn management responsibilities in the region
- drive adoption and utilization of the Success4U program
- clear communicator with empathy and enthusiasm
- ability to lead through influence and trust
- experience in a customer-facing role focused on cloud software value delivery
- technically literate with familiarity of customer engagement technologies
- ERP, HCM and/or financial planning software experience is a plus
- availability to travel up to 20%

Requisitos principales

- remote working opportunities
- Flexible Leave Paid Time Off
- Integral Wellbeing Days
- growth opportunities
- inclusive working environment
- commitment to sustainability

📌 Customer Success Manager (French Speaking) (Granada)
🏢 UNIT4 Group
📍 Granada