- Location: Valencia, Spain (100% On-site)- Project: International Fintech & Banking- Language Requirements: German (Fluent/Native) & English (B2 Minimum)The OpportunityAre you a fluent German speaker looking to build a career in the sun-drenched city of Valencia? We are looking for motivated Customer Advisors to join our growing banking project.In this role, you won't just be answering phones; you will serve as the face of a leading banking institution, helping customers manage their finances, navigate digital platforms, and resolve complex inquiries with professionalism and empathy.What You'll Do- Expert Support: Assist German-speaking customers via phone, email, and chat regarding account management, transactions, and digital banking tools.- Problem Solving: Identify customer needs and provide accurate, "human-first" solutions in a timely manner.- Security & Compliance: Maintain high standards of data privacy and follow banking protocols to ensure secure transactions.- Continuous Improvement: Collaborate with your team to enhance the overall customer journey.Training & DevelopmentWe ensure you are fully prepared before taking live requests through a structured onboarding program:- Initial Duration: First 5 weeks- Schedule: 09:00–15:00 initially, transitioning to your agreed standard schedule- Content:



Deep dive into banking software, financial regulations, and communication excellenceWorking Hours & OptionsWe offer full-time and adaptable part-time contracts to fit your lifestyle. Select your preferred fixed schedule prior to starting:- Contract Types: 40-hour full-time standard, or 30-hour and 35-hour part-time options- Morning Shift: 07:00–15:00- Afternoon Shift: 14:00–24:00- Type: 100% On-site in our Valencia officeCandidate Profile- Language Skills: Native or near-native German (C1/C2) and solid English skills (B2 minimum).- Mindset: A positive, "can-do" attitude and strong potential. Prior banking or customer service experience is a plus, but not required.- Residency: Currently living in or willing to relocate to Valencia, with valid EU work authorization.Compensation & Benefits- Base Salary: €21,000 gross annual pay (pro-rated for part-time schedules)- Performance Bonus: Up to €1,200 annual KPI bonus- Health & Wellness: Comprehensive private health insurance and life insurance included- Career Growth: Clear pathways into Team Lead, Quality Analyst, or Trainer roles- Environment: A modern office in Valencia featuring a multicultural atmosphere and regular team events#J-18808-Ljbffr

📌 German Speaking Customer Advisor (Valencia)
🏢 Ignite
📍 Valencia