About fonioWe grew from $1M to $10M ARR in under 12 months and now serve 10,000+ customers.Fonio is Europe's market leader for AI phone agents for SMBs. Now we're expanding globally and into new products.We move fast, take ownership, give direct feedback, and avoid politics and unnecessary meetings.Join one of Europe's fastest-growing companies .Your RoleAs Technical Customer Success Manager for the Italian market, you are the primary point of contact for your customer cohort (of SMBs) once they've signed. You own their success, satisfaction, and retention end to end.You actively build relationships, identify value drivers, and ensure every customer gets the most out of fonio. You'll spend most of your time in calls and meetings with customers and implementing or improving their setups.What to expectOwn a portfolio of Italian SMB customers across their full lifecycleBuild relationships, surface value, and find new use cases for AI agents to keep customers engagedSupport customers in setting up their AI assistant; implement workflows formedium complex cases and coordinate with developers for advanced setupsRun check-ins and proactive calls based on usage signals (low engagement, expansion opportunities, setup friction)Work with a ready-made pipeline and clear playbooks,



with room to test your own initiativesMaximize the value generated from each customer in your portfolioSpot churn risks early and act on themManage your activity autonomously in HubSpotWho We're Looking For2-5 years in Customer Success, Account Management, Forward Deployment Engineer or a technical client-facing SaaS/B2B roleIdeally a strong technical understanding — comfortable understanding API documentation and error logs to troubleshoot customer setup issues independentlyExperience with tools like n8n, make.Com, codex or similarAn affinity for tech / AI products is a real plusNative or C2 Italian, strong EnglishStructured, autonomous, results-drivenYou build trust easily with customers, by phone or videoYou take initiative, test, iterate, and don't wait to be told what to doComfortable with CRM (ideally HubSpot) and data-driven workflowsWilling to relocate to Vienna for 1-2 months initiallyWhat We Offer€60,000-80,000 OTEEquity: you help build it, you should own a piece of itEquipment of your choiceA product that sells itself and that customers love (4.5 stars on Trustpilot, Google, and OMR)Regular team offsitesOffice in Vienna or Barcelona, onsite, in an ambitious team that wants to do the most exciting work of their careersHiring Process15 min intro call30 min skill interview30 min getting to know the country's Go-to-Market manager20 min culture call with our Founders#J-18808-Ljbffr

📌 Technical Customer Success Manager (Italian) (Barcelona)
🏢 fonio
📍 Barcelona