Description - The 3LS Engineer is the highest technical escalation authority, partnering with R&D;, ODMs, vendors, and product engineering teams to resolve the most complex and business-critical issues escalated from general customer support organizations.

This role requires expert-level capability in system-level debugging across hardware, operating system, drivers, firmware, and applications. The Principal Engineer drives deep root cause analysis, enforces structured problem-solving methodologies, and delivers scalable, permanent solutions that improve overall product quality and reliability.

Key Responsibilities

Resolve complex field issues that cannot be addressed by 1st/2nd level support organizations, act as final escalation point

Lead system-level debugging across hardware, OS, drivers, firmware, BIOS, and applications to isolate root cause

Utilize advanced debugging techniques including log analysis, crash dump analysis, signal tracing, and performance profiling

Drive end-to-end root cause analysis and define corrective and preventive actions for systemic issues

Collaborate cross-functionally with R&D;, ODMs, silicon vendors, and external suppliers to resolve design and integration defects

Support failure analysis and quality engineering teams to identify defect trends and systemic gaps

Validate hardware, firmware, and software fixes to ensure stability, compatibility, and production readiness

Document and manage escalations using structured methodologies (8D, RCA reports, defect tracking systems)

Influence product design, firmware behavior, and driver implementation based on field learnings

Mentor senior engineers and establish best practices for debugging, escalation handling, and knowledge sharing

Required Skills

Advanced diagnostic and analytical skills for complex, cross-domain technical issues

Expert use of debugging tools: WinDbg, Windows Performance Analyzer (WPA).





Strong experience troubleshooting PC hardware and platform-level issues (CPU, memory, storage, I/O, thermal)

Deep understanding of system architecture: BIOS/UEFI, OS internals, drivers, firmware interactions

Proficiency in Windows internals: services, registry, event tracing, PowerShell, command-line tools

Ability to independently lead investigations with minimal direction

Strong written and verbal communication skills for both technical and executive audiences

Ability to operate effectively under high-pressure, high-ambiguity conditions

Education & Experience

Bachelor’s or Master’s degree in Industrial, Manufacturing, Electrical, Electronics Engineering, or a related discipline (or equivalent practical experience).

5+ years of progressive experience in quality engineering, quality systems, reliability engineering, in system debugging, enterprise support, or platform engineering or related fields.

Demonstrated experience operating at a principal or enterprise‑level scope, influencing strategy beyond a single product or team

Experience working with OEM/ODM ecosystems and silicon vendors

Certifications such as Microsoft Windows Client/Server, CompTIA A+, or equivalent

Experience analyzing system logs, telemetry data, and kernel/user-mode dump files

The pay range for this role is

$105,050

to

$130,000

USD annually with additional opportunities for pay in the form of bonus and/or equity (applies to United States of America candidates only). Pay varies by work location, job-related knowledge, skills, and experience.

Benefits:



HP offers a comprehensive benefits package for this position, including:

Health insurance

Dental insurance

Vision insurance

Long term/short term disability insurance

Employee assistance program

Flexible spending account

Life insurance

Generous time off policies, including;

4-12 weeks fully paid parental leave based on tenure

11 paid holidays

Additional flexible paid vacation and sick leave (US benefits overview (https://hpbenefits.ce.alight.com/) )

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

Job - Engineering

Schedule - Full time

Shift - No shift premium (United States of America)

Travel - 25%

Equal Opportunity Employer (EEO) HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

For more information, review HP’s EEO Policy (https://www8.hp.com/h20195/v2/GetDocument.aspx?docname=c08129225) or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal (http://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf) "

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📌 3LS Quality Engineer (Madrid)
🏢 HP
📍 Madrid