About the role

The Senior Product Analyst partners closely with the Product Owner to drive the
strategic evolution, and operational excellence of Swiss Re’s Application
Portfolio Management (APM) and related Service Now products capability. The role
combines deep ServiceNow platform expertise, enterprise architecture knowledge
and hands-on delivery experience to ensure the ServiceNow ecosystem evolves in
line with Swiss Re's business strategy, governance standards and operational
needs.

Acting as a trusted advisor to the Product Owner, Business Stakeholders and the
DevOps Team the role leads complex initiatives end-to-end across a highly
integrated and customised ServiceNow Enterprise Service Management (ESM)
landscape.

Responsibilities

* Serve as a senior product and platform expert for ServiceNow APM and related
capabilities, including GRC, SOPM and SACM, with strong knowledge of the
platform, integrations and enterprise application landscape.

* Contribute to product strategy, roadmaps and backlog prioritisation, aligning
platform evolution with business objectives,



architectural standards and
emerging capabilities.

* Identify, evaluate and integrate AI capabilities into ServiceNow solutions to
deliver measurable business value while meeting architecture, governance and
security standards.

* Design and lead end-to-end ServiceNow solutions and complex platform
initiatives, ensuring scalability, maintainability and long-term
architectural sustainability.

* Define and coordinate configurations, workflows, data models, integrations
and custom applications across APM and related ServiceNow capabilities.

* Translate business and process requirements into effective solution designs,
functional requirements, user stories and acceptance criteria.

* Assess platform capabilities and gaps, driving optimisation, remediation,
automation and continuous improvement initiatives.

* Partner with Product Owners, DevOps team, business stakeholders and vendors,
providing str

📌 Senior Product Analyst (Madrid)
🏢 Swiss Re
📍 Madrid