Are you a natural communicator who thrives on helping others? If you love solving complex queries, enjoy working in a dynamic international team, and bring a positive attitude to every interaction, we want to hear from you!Job Responsibilities:- Assist Icelandic-speaking clients via email, phone, and live chat with booking, payment, and account inquiries.- Act as a liaison between customers and service providers to ensure swift, high-quality resolution of issues.- Maintain complete accuracy when updating customer accounts using our CRM system and internal databases.- Follow established company procedures while adapting creatively to solve unique customer challenges.- Contribute positively to team goals and maintain high standards of customer satisfaction.Requirements:- Icelandic: Native or C2 level; fluent in English (written and spoken).- Excellent verbal and written communication skills with strong active-listening abilities.- Proficiency with digital tools: Office 365,



CRM platforms, and general web interfaces.- Strong critical thinking and solution-driven problem-solving mindset.- Resilience and adaptability when handling high-volume or complex situations.- Prior experience in customer support, retail, or hospitality is considered an advantage.Benefits & Work Conditions:- Contract: Full-time (38.5 hours/week), Monday to Sunday schedule with fixed shifts and 2 days off per week.- Salary: €23,500 gross/year (with quarterly performance bonuses).- Location & Office: Modern office space located near central public transport hubs, featuring collaborative zones and breakout areas.- Perks: Comprehensive private health insurance, wellness/activities program, paid training, and continuous career development opportunities.#J-18808-Ljbffr

📌 Icelandic Speaking Customer Support Specialist (Barcelona)
🏢 The lemon Consulting
📍 Barcelona