WHO WE ARE
Es esencial asegurarse de que cumple con los requisitos como solicitante para este puesto; por favor, lea atentamente la información a continuación.
Konecta is a leading innovative global service provider in customer management business processes and digital outsourcing, with 120,000 passionate employees working in 30 languages across 4 continents and 26 countries.
Focusing on the unique needs and opportunities of each industry, Konecta offers a full range of end-to-end customer management solutions - including acquisition, retention, customer service, technical support, and collection - all based on a sustainable business
model.
These services are built on a portfolio of world-class expertise covering customer experience and process management, digital solutions and cutting-edge technologies. Headquartered in Madrid, Konecta delivers integral revenues of €2 billion with more than




500 clients, covering some of the biggest names in telecoms, energy, banking, mobility, retail, and e-commerce.
MISSION OF THE ROLE
We are looking for an experienced WFM with native or bilingual French and English proficiency to join our team in Barcelona! You will play a crucial role in optimizing workforce efficiency by ensuring accurate planning, resource allocation, and performance monitoring. xqbhyrx Your ability to analyze data, anticipate operational needs, and implement effective workforce strategies will directly contribute to service quality, operational performance, and overall business success.
RESPONSIBILITIES:
Preparation of schedules for the operators: taking into

📌 Workforce Planning Specialist. (Barcelona)
🏢 Konecta
📍 Barcelona