Experteer Overview
In this role you guide Sprinklr’s strategic customers to maximize adoption and ROI across Marketing, Social, and Advertising. You bridge business goals with platform capabilities, shaping architecture, governance, and workflows to unlock value. You work with cross-functional teams to drive onboarding, expansion, and executive-aligned reviews. This is a hands-on, advisory role at scale, where your impact spans adoption, product feedback, and strategic growth.

Compensaciones / Beneficios
• Lead strategic technical relationships across Sprinklr Core suite (Social Publishing, Listening, Paid Ads, Marketing Analytics)
• Advise on platform architecture, user journeys, tagging schemas, and governance
• Translate marketing KPIs into Sprinklr configurations and use cases
• Own end-to-end adoption lifecycle across multiple teams; ensure onboarding and value expansion
• Build cross-functional relationships to align adoption with goals and KPIs
• Conduct workspace audits, health score tracking, and usage diagnostics to drive recommendations
• Create reusable playbooks for campaign orchestration, paid amplification, and influencer management
• Coordinate cross-functional teams to address challenges and rollout modules
• Run executive-focused business reviews combining KPIs, telemetry, and outcomes
• Co-develop success plans with KPI alignment and rollout timelines




• Deliver enablement and executive trainings to improve usability and advocacy
• Identify blockers to adoption and design corrective action plans (integrations, UX, org change)
• Foster internal champions and a culture of self-service for long-term adoption
• Provide product feedback to engineering and align customer roadmap with features and beta capabilities
• Collaborate with Sales and Solutions teams to identify upsell/cross-sell opportunities and understand tech stack

Responsabilidades
• Bachelor's degree in Marketing, Communications, Computer Science, or related field
• 6+ years in MarTech, AdTech, or digital media consulting with enterprise solutions
• Experience in campaign setup, media planning, or brand strategy at large organizations
• Strong understanding of omnichannel marketing and platform analytics
• Ability to configure, audit, and optimize workspace and tagging in complex environments
• Executive-level presentation and stakeholder management; facilitates roadmap sessions and quarterly reviews
• Data fluency to interpret telemetry, usage, and KPIs and translate into actions

Requisitos principales
• healthcare coverage (where applicable)
• paid time off
• mentoring program
• wellbeing focus
• adaptable work arrangements
• career growth opportunities

📌 Senior Customer Success Manager (Madrid)
🏢 Sprinklr
📍 Madrid