With 1,000+ professionals and over a decade of experience, we have built an environment where talent is trusted, supported, and continuously challenged to grow. People First trust, respect, and professional development 13% turnover rate well below market average Cutting-edge IT projects with general clients and modern technologies Personalized training up to €1200/year Real flexibility to work in your own way Active tech communities to learn and share Fun and yes… we also know how to have fun We have an exciting opportunity to provide IT technical support to end users and ensure the smooth operation of workplace services. The role combines user support, incident management and workstation administration in a corporate environment. Manage, track and resolve incidents and service requests through Jira Cloud and Jira Service Management Provide onsite and remote support to end users Administer and maintain Active Directory and related policies Install,



configure and deploy workstations and end-user equipment Create and maintain technical documentation and knowledge base articles Ensure proper categorization, prioritization and follow-up of support activities Vocational Training (IT) or higher education in a related field Solid knowledge of Windows environments Experience with Active Directory and policy management Knowledge of TCP/IP networking Advanced knowledge of Microsoft Office Experience with Jira Cloud and Jira Service Management Ability to document solutions and maintain knowledge management practices Model Hybrid (2 days onsite / 3 days remote) If this opportunity sounds interesting, feel free to share your profile — we will be happy to provide more details Will have access to confidential information related to Capitole and the project they are working on. Must comply with the security policies and internal policies of the company and the client. #J-18808-Ljbffr

📌 Desktop Support Engineer (Madrid)
🏢 Brother España
📍 Madrid