Descripción del trabajo

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We are looking for a General Tech Commercial & Marketing Services Ops Analyst to join the Global Commercial & Marketing Services (GCMS) team.

The GCMS team supports business users across Marketing, Agencies, and Commercial functions globally, covering multiple geographies and brands.

In this role, you will act as a first-line technology and operations support point for business users, with a strong focus on Content Hub and related digital content services, including Digital Asset Management (DAM), Product Information Management (PIM), publishing, and content operations.

What You'll Do

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- Provide first-line support to Content Hub users, handling operational requests, questions, and issues.

- Monitor, track, and resolve incidents, service requests, and operational issues.

- Support day-to-day content, product information, and publishing processes.

- Help ensure data and content quality, including metadata, taxonomy, user access, and operational controls.

- Create and maintain procedures, operational documentation, and knowledge articles.

- Analyze operational data and prepare reports, dashboards, and KPI metrics.

- Conduct root cause analysis and identify opportunities for process improvement.





- Collaborate with business and technology stakeholders to ensure timely issue resolution.

- Support compliance with company policies, processes, and SLAs.

- Contribute to automation, efficiency, and continuous improvement initiatives.

- Support other technologies and services within the GCMS scope when required.

What We're Looking For

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- Bachelor's degree in Marketing, Business Administration, Communications, Information Management, Digital Commerce, Information Technology, or a related field.

- 2+ years of experience in operations support, marketing operations, customer service, business operations, or a related environment.

- Strong interest in digital content, marketing technology, digital commerce, or content operations.

- Strong analytical, organizational, and problem-solving skills.

- Fluent English is required. xhfqzwm

- Experience with ticketing systems, workflow tools, CRM platforms, or service management solutions is a plus.

Key Skills

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- Microsoft Excel & Office 365

- Reporting and dashboard creation

- Ticketing & service management tools

- Content management principles

- Basic understanding of DAM & PIM

- Digital marketing & content operations

- Process and workflow management

- Data analysis and visualization

- Documentation management

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📌 Information Technology Operations Analyst (Murcia)
🏢 Gracia101 Talent Solutions
📍 Murcia