CUSTOMER SERVICES REPRESENTATIVE FRENCH SPEAKING
Location: Barcelona, Spain

The Customer Service Representative is the primary contact for customers,
providing outstanding support and resolving inquiries with efficiency and
professionalism. In this role, you will address a variety of customer needs,
such as providing product information, troubleshooting issues, and managing
service requests, all while ensuring clear and effective communication. Working
closely with cross-functional teams, you’ll play a vital role in fostering
customer satisfaction and loyalty by upholding service level agreements and
company guidelines.

Your main focus:

* Customer Interaction and Resolution: Act as the first point of contact for
customer and commercial care, providing prompt and professional support
across multiple communication channels (phone, email, chat, etc.).
* Order Management: Handle all types of customer orders from placement to
invoicing, ensuring accuracy and efficiency. Manage order rescheduling,
back-order management, and invoicing (EDI, PDF, or mail).




* Collaboration with Internal Teams: Work closely with Shared Service Center
(SSC) Credit Management to address blocked orders, Planning and Logistics to
meet requested delivery dates, and Transportation teams to track deliveries.
Provide valuable order and volume insights to these departments.
* Customer Communication: Deliver clear and accurate information to customers
regarding orders, delivery statuses, invoices, product availability, pricing
discrepancies, and claims. Maintain the company’s tone and customer
experience standards while adapting to customer-specific needs.
* Returns and Refusals: Manage returns and refusals, including analysis,
approval coordination, and processing with the SSC.
* Issue Resolution and Escalation: Troubleshoot and resolve customer issues
efficiently, escalating complex cases to the CS Operations Manager when
required.
* Audit Support and Compliance: Provide support for daily, monthly

📌 Customer Service Representative French- Hybrid (Municipio de Badalona)
🏢 Coty
📍 Municipio de Badalona