Omega CRM Consulting is looking for a Consultant/Business Analyst that would like to collaborate with one of the top global pharmaceutical companies. Main Responsibilities * Act as OPU Champion in Spain for Vault MLR issues. * Serve as Veeva Vault Corporate Representative in Spain. * Handle incident management for Vault. * Oversee management of Vault Spain users. * Manage new Vault releases and demands. * Manage Corporate Vault requirements and actions requested by Corporate * Vault. * Communicate Vault MLR bridge between Corporate and Spain users. * Provide training to local Spain users on new releases. * Manage Spain Vault MLR teams. * Coordinate with Compliance Medicine on Vault MLR topics. * Provide Veeva CRM support, including survey management. * Manage technical incidents at the DataSteward level. * Manage local BIConnection tool. * Manage and participate in Business Solutions projects. Requirements * +3 years of proven experience in business Analysis and technical support within IT environments. * Client-Facing & Interlocution: Proven experience in client-facing roles, acting as a key point of contact to translate business requirements into technical solutions and bridge communication between Corporate entities and local business teams. * Technical Skills: Strong proficiency in SQL, Salesforce Inspector, and advanced Excel. * Process & Frameworks: Solid knowledge of process and procedure management, alongside practical experience working with Agile methodologies. * Industry Experience: Proven background and domain knowledge within the pharmaceutical sector. * Soft Skills: Demonstrated ability to drive cross-functional teamwork, manage conflict and priorities, adapt to change with an innovative mindset, and thrive in international environments. * Languages: Advanced English proficiency (C1 level minimum), both written and spoken.



Desirable / Value-Add Skills (Pluses) * Salesforce & Veeva Expertise: Hands-on knowledge of Salesforce ecosystem and Veeva Vault platform is a strong plus; experience with other Salesforce Clouds is highly welcome. * ITSM Tools: General knowledge or familiarity with ServiceNow What do We offer * Permanent contract. * Flexible Schedule. We make it easy. Balance your professional and personal life. * Trainings & Certifications. Improve your skills and get the official certificate from our main partners. * Home Office. * Flexible retribution (public transport ticket, Ticket restaurant, …). * Health insurance. * OMEGA in action. Our commitment to a better society is not just an intention. About us Omega CRM, a Merkle Company, is a general digital company specialising in accelerating the Business Experience (BX) of our clients through customer-centric solutions, technology, and data – all enhanced by AI. Together with Merkle, we form the largest Customer Experience Management (CXM) agency in Spain, and as part of the dentsu group, we offer end-to-end solutions that integrate media, creativity, content, technology, and strategy to deliver real business impact. With over 23 years of experience, a team of 580+ professionals from 24 nationalities, and 2,500+ certifications, Omega CRM is a recognised leader in the Salesforce ecosystem in Spain. We operate across key industries including Retail, Healthcare, Pharma, Real Estate, Education, and Non-Profit, delivering omnichannel experiences in Customer Service, eCommerce, Marketing, and Analytics. Client satisfaction is at our core (rating: 4.9/5), and we’ve been recognised with awards such as Salesforce Partner of the Year FY23 and Most Innovative Project (Iberia). At Omega CRM, we believe in growth through people – guided by our values: #Talent, #Flexibility, #Commitment, and #Innovation. We grow #Together.

📌 Consultant (Veeva / Salesforce) (Álava)
🏢 Omega CRM, A Merkle
📍 Álava