Experteer Overview In this role you provide frontline support for trade-finance tools, manage incidents and updates via ServiceNow, and contribute to digitalisation and process improvements across the region. You work closely with cross-functional teams to resolve issues, train users, and support migration projects. Your efforts help boost operational efficiency and user satisfaction in a dynamic trade-finance environment. You will be part of a regional team delivering reliable support and continuous improvement. Compensaciones / Beneficios • Provide first-line support for Dwings and related trade-finance applications • Analyse,



log and coordinate incidents in ServiceNow with accurate updates • Communicate resolution status to users and stakeholders • Deliver Dwings training and assist with migration projects • Prepare activity reports for management and partners Responsabilidades • University degree • Good understanding of Guarantees products • Knowledge of Atlas, EPS, Aval..., TDR • Strong Word/Excel skills • English C1 level; French is a plus Requisitos principales • Training programs • Career plans and internal mobility • Diversity and inclusion initiatives • Corporate volunteering program • Versátil compensation plan • Hybrid telecommuting (50%), 32 vacation days

📌 Application Support (Madrid)
🏢 BNP Paribas
📍 Madrid