IT/OT Support Specialist - Manufacturing Job Purpose You are responsible for leading the end‑to‑end operation of IT/OT services and infrastructure within the plant, ensuring system stability, availability, and business continuity. You work closely with Production, Engineering, Maintenance, and Corporate IT teams to support critical manufacturing systems and enable industrial digitalization initiatives.

Responsibilities

Manage daily IT/OT operations (incidents, problems, changes) following ITIL standards

Monitor and maintain IT/OT systems to ensure optimal performance and availability

Troubleshoot and resolve incidents in critical production systems, ensuring minimal disruption

Maintain IT/OT infrastructure, including networks, servers, and industrial clients

Manage IT/OT asset lifecycle, inventory, and technical documentation

Execute business continuity and disaster recovery activities, including testing and improvements

Ensure compliance with corporate IT standards and cybersecurity guidelines (patching, backups, antivirus)

Support deployment of digital solutions (e.g. MES, SCADA, Smart Factory initiatives)

Collaborate with internal stakeholders (Production, Engineering, Maintenance) to coordinate technical actions

Contribute to continuous improvement and IT/OT operational excellence





Qualifications & Experience Required Education

Bachelor’s degree in Information Technology, Engineering, or a related field

ITIL certification is a plus

Experience

Minimum 3–5 years of experience in IT/OT operations or industrial IT environments

Experience working in manufacturing or plant environments

Experience supporting critical systems in 24/7 environments

Technical Skills

Strong knowledge of IT/OT infrastructures (networks, servers, industrial systems)

Experience with industrial technologies (e.g. PLCs, SCADA, MES environments) is a plus

Familiarity with monitoring, ticketing, and asset management tools

Understanding of cybersecurity practices in industrial environments

Experience with backup, patching, and disaster recovery processes

Languages

Fluent in Spanish and English (written and spoken)

Soft / Behavioral Skills

Strong problem‑solving and analytical skills

Ability to work under pressure in critical operational environments

Effective communication and stakeholder management

Team collaboration across technical and non‑technical teams

Proactive mindset with a continuous improvement focus

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📌 It/Ot Support Specialist - Manufacturing (Madrid)
🏢 Bridgestone
📍 Madrid