JOB DESCRIPTION

Service Managers covers the management of ongoing services to clients, ensuring
that the service to the clients meets contractual requirements and service level
agreements. Service Managers are also responsible for agreeing on service
improvements together with the client, based on service delivery realization and
deviation.

JOB DESCRIPTION - GRADE SPECIFIC

Engagement Director Operate at board level in multi site engagements. SDMs are
fully responsible for providing deliverables or service to specification, within
agreed cost and timescale, meeting the necessary quality standards and to
customer satisfaction. SDM conduct client negotiations to agree terms for
changes to the scope of the project or service, setting realistic expectations
and ensuring commercial viability. SDMs manage project or service teams, plan
activities and monitor progress. SDM ensure all project deliverables or services
are provided using best practices and are of an appropriate quality. SDM provide
factual analysis of the project or service portfolio and the teams performance
and compliance to standard tools and processes.

📌 Service Manager Director (Madrid)
🏢 Capgemini
📍 Madrid