Описание
N26 is a digital banking platform that provides an elegant online banking experience without physical branches, paperwork, or hidden fees. The company operates across Europe and serves millions of customers through technology and design.
Задачи
Own a problem space focused on automation and cost-to-serve
Identify opportunities to reduce manual effort, support contacts, and operational friction
Drive down customer service contacts through agentic AI and automate back-office workflows such as dispute and chargeback handling
Partner with stakeholders across N26 to define team goals and drive successful outcomes
Identify pain points and opportunities, brainstorm solutions, and improve customer experiences
Work with product managers, designers, and engineers to make operationally heavy journeys faster and cheaper to run
Partner with Customer Service, Operations, Fraud, Compliance, and AI/automation teams to translate operational needs into scalable products
Balance automation and efficiency with customer experience, risk, and regulatory requirements
Ensure successful product rollouts with local market teams, Operations, Compliance, and Engineering
Use SQL to measure impact and track results
Требования
3+ Years of Product Management experience, ideally in FinTech, banking, cards products, or a similar environment
Strong focus on automation and efficiency, with an understanding of where technology can replace manual effort
Interest in or exposure to AI/agentic automation for customer support and operations
Experience with card networks such as VISA, AMEX, or Mastercard, or card processors
Strong quantitative and analytical skills, including familiarity with SQL
Exceptional verbal and written communication skills
Strong understanding of agile product development and delivery
Experience working with highly engaged third-party providers
Nice to have: MBA, MS, or equivalent
Условия
Employee benefits include a personal development budget, work from home budget, fitn
📌 product manager in fintech (Madrid)
🏢 Enfint
📍 Madrid