Experteer Overview

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You will lead and coordinate Eurofins PSS teams and on-site leaders to deliver high-quality, productive operations that meet client requirements. In this role, you connect client needs with senior management across Europe, ensuring service excellence, ethical standards, and strong morale and retention. You will drive continuous improvement, effective communication, and cross-functional collaboration to exceed client expectations. This position offers a meaningful opportunity to shape on-site leadership and service delivery at scale.

Compensaciones / Incentivos
• Implement new scientific services scopes with clients and manage their rollout to steady state
• Organize and manage PSS teams for maximum productivity, quality, documentation, scheduling, safety and housekeeping
• Ensure 100% ethical and quality standards while pursuing best practices in commercial and quality areas




• Agree and communicate service turn-around times to teams and monitor adherence
• Build and sustain client relationships with clear engagement rules and open communication
• Collaborate with Business Development and Key Account Managers to identify and pursue opportunities
• Develop and motivate leadership and scientist teams through coaching and recognition systems
• Mentor on-site leaders to meet client metrics and team objectives
• Monitor staff morale, development and attrition to maintain stability
• Communicate regularly with clients and colleagues to share information and take action
• Ensure robust documentation systems for all activities
• Review and improve commercial work practices and drive efficiency
• Plan ahead to meet metrics and optimize resource use during training periods
• Schedule work and communicate it to relevant personnel
• Lead recruitment for new and existing teams and enable cross-training
• Ensure PSS meets f

📌 PSS Slovenia Manager (Madrid)
🏢 Eurofins
📍 Madrid