Due to continued growth and market development, we are searching for a Senior Customer Service Representative to become an active team member in Spain.As a Senior Customer Service Representative at Viking EMEA, you will act as a vital commercial and operational link between our B2B customers, outside sales teams, and supply chain stakeholders. This role goes beyond reactive support;

you will proactively manage accounts, drive quote conversion, identify cross-selling opportunities, and oversee order execution from initial quotation to final logistics delivery.Furthermore, you will have the following duties:The objectives of the role are:Commercial Growth: You will collaborate with outside sales to contribute to market share growth in smaller customer segments, drive cross-selling, and maximize margin performancePipeline Optimization: You will proactively manage quote follow-ups within our CRM (HubSpot) to improve overall conversion rates and close open businessCustomer Experience Excellence: You will serve as a seamless,



single-point interface to ensure doing business with Viking EMEA is smooth, efficient, and reliableEnd-to-End Ownership: You will oversee the customer journey from a technical inquiry and order booking to warehouse coordination and final invoicingCore Responsibilities:Account Management & Sales SupportAct as a bridge between customer and key stakeholders to enhance customer experienceBuild trust-based relationships with a designated portfolio of EMEA accountsCreate accurate commercial quotations, input data into HubSpot, and systematically execute follow-upsProvide first-level technical product support and capture competitive market intelligence to share with the broader sales teamIdentify complex customer scenarios and champion process improvements to enhance service deliveryConducting occasional customer visits across Spain and PortugalOrder Management & Commercial GovernancePerform a comprehensive sales order, fulfilling customer's needs and deli

📌 Senior Customer Service Representative, Spain (Formigales)
🏢 Viking EMEA
📍 Formigales