At Eurofirms Services, we are looking for a Parts Specialist to take on the day-to-day relationship with AR.
This part specialist will be the reference point of contact for all enquiries from the
network and the person who coordinates their resolution, ensuring the service level
committed with the network

MAIN TASKS:
Dealer network support
- Handling and resolving enquiries from the Spanish and Portuguese network across all channels established for this purpose.
- Enquiries on parts availability, part identification, pricing, delivery lead times and logistics support.
- Identifying parts through the electronic parts catalogue (EPCM).
- Reviewing and communicating part supersessions and catalogue updates to the network.
- Gathering feedback from our dealer network and channeling it internally to drive process improvements.

Internal coordination
- Acting as the interface with the engineering department at HQ for the escalation of technical issues and improvements to the electronic catalogue.




- Following escalated enquiries through closure and communicating the outcome to the network.

Reverse flow: claims and returns
- Reviewing, approving or rejecting transport claims and returns, verifying compliance with the established procedure.
- Working with the national warehouse to solve delivery incidents, shortages and damages.

Operational support
- Daily use of our ERP: stock enquiries, order tracking and urgency allocation.
- Coordinating with the warehouse on the prioritisation of urgent deliveries.
- Contributing to the department's digitalisation and process improvement projects.

What we're looking for
- Degree in Logistics, Supply Chain, Engineering, Business Administration, International Trade or a related field.
- Experience in automotive spare parts, aftersales, dealer network support or B2B technical support in an industrial environment.
- SAP experience (MM/SD) or an equivalent ERP at user level.
- Excel at intermediate to advanced level.
- Native or bilingua

📌 Parts Specialist (Alcobendas)
🏢 Eurofirms Group | People first
📍 Alcobendas