Aurora Live, a dynamic B2B company, seeks a Customer Success Manager to drive growth. We connect decision makers and solution providers worldwide through exclusive, high-quality events and support our customers to achieve maximum ROI with our lead-generation services.
Role
Main point of contact for customers, build relationships, coach providers, and generate valuable leads through 1-on-1 meetings and exclusive events. This is a sales-oriented role, acting as an extension of the Sales team and building long-term customer relationships to foster further business.
Tasks
build and maintain strong customer relationships
provide excellent customer service
support providers with knowledge and tools to optimize participation in exclusive events
collaborate with Sales team on upsell and portfolio sales
communicate value of our services and event concept
effective time management
precise and detail-oriented work
Profile
experience in a customer-facing role
proven success in building and maintaining long-term relationships
excellent communication and interpersonal skills
fluent German and professional English
analytical thinking
independent and collaborative work ability
Offer
competitive compensation with base salary, commissions, and starting bonus
onboarding program
career opportunities in Europe
up to 12 extra vacation days
local benefits such as gym or massage discounts
integral community and diversity
Recruitment
video screening
interview with Hiring Manager
second interview with Team Manager
📌 Customer Success Manager (Madrid)
🏢 Management Events International Oy
📍 Madrid
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