Your responsabilities...
- Provide technical level 2 support and incident management.
- Collaboration and escalation of complex issues to Level 3 when necessary.
- Knowledge management and training.
- Monitoring and governance of Level 1-2 partner suppliers and escalating performance concerts to SDM.
- Participate in integration testing and support deployment of software and hardware.
- Continuous improvement (support processes, document and operational procedures, service optimization, etc.).
- Reporting incidents and problems. Contribute to internal and customer-facing reporting.
- Support in training and onboarding.
📌 Level 2 Support (Madrid)
🏢 Dcs Group
📍 Madrid
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