NCC Supervisor - Job Description

Role Purpose

NCC Supervisors provide shift‑level operational leadership, act as the first escalation layer, and ensure staffing, process adherence, and service continuity during their shifts.

Key Responsibilities
- Manage shift‑based staffing schedules and ensure minimum on‑site coverage
- Act as first‑level escalation point for complex, critical, or disputed incidents
- Temporarily assume NCC Manager responsibilities during manager absence (if required)
- Identify knowledge and skill gaps in NCC operators and coordinate remediation
- Support creation, update, and review of:
- SOPs
- Procedures and guidelines
- Participate in ISO/SISMS internal and external audits




- Represent NCC in operational or review meetings when required
- Liaise with SGITT senior management during escalations or reviews
- Ensure correct execution of incident, change, and reporting processes during shifts

Mandatory Skills & Qualifications
- Minimum 2 years of relevant NCC / ICT operations experience
- Advanced ITIL certification:
- ITIL v3 (minimum 12 credits toward Expert), or
- Two ITIL 4 Specialist/Strategist certifications
- English proficiency: CEFR B2 or above
- On‑site presence as per defined shift schedule

INDEU

📌 Ncc Supervisor (Valencia)
🏢 W3Global EU
📍 Valencia