About the team

Our highly dedicated Services team has both the art and the science for delivering customer satisfaction.

People in the team share a passion for helping our clients to surpass their digital business goals. They grow in a demanding environment, combine technical and consultative skills and are ready to tackle the most complex challenges to empower our customers get the best of our platforms.

Your internship mission:
- Customer Support Interns are customer care profiles and technically curious, ready to learn how to help demanding clients and how to deeply investigate technical issues.
- You'll join an amazing international team based in Madrid, and report directly to Leandro, our Support Team Manager in Spain.

What you'll do ✏️:
- Actively seeking solutions to customer needs, communicating trends to leadership, senior member and suggesting innovative solutions on behalf of the customer’s success
- Understand our technologies to support and troubleshoot customer’s topics




- Keeping a detailed communication with our customers through our different channels to provide accurate and prompt support
- Working across the customer service spectrum to ensure a consistent and highest-quality level of support

About you Required:
- Knowledge of the frontend languages, learning or very interested in learning (HTML, JS, CSS) and SQL
- Problem-solver and multitasker who stays cool under pressure
- Excellent interpersonal skills (listening, writing, discussing)
- Customer-centric and curious; consciously seeks to understand desired customer outcomes and advocates on their behalf.
- Ability to articulate customer’s sense of urgency
- Technology and technical interest
- Fluent in German

Nice to have:
- Working proficiency in other languages(French, Spanish, Italian, Polish)

Hiring Process:
- Phone interview with our Talent Acquisition team
- Technical test in SQL, HTML and JavaScript (Online, 30’)
- Interview with a Sr. CSS (45’)
- Interview with Support Manager (4

📌 Customer Support Intern (Madrid)
🏢 Equativ
📍 Madrid