Who we are:
Game Strategies is a general leader in the use of video games and simulators as tools for companies and institutions to achieve their objectives.

Pioneers in gamification for over 20 years, we work with hundreds of thousands of professionals from global companies such as Apple, Coca-Cola, Ford, LG, Michelin, Unilever, Bayer, Kyocera, and many others.

Game Strategies boasts an outstanding multicultural team of 130+ team members and we continue growing Join us on this journey and be part of the future of this amazing team
- Your challenge:
We're on the lookout for a dynamic Customer Success Manager to champion client success, renovation and upsell corporate accounts and forge lasting relationships in the Iberia or French Market. You'll lead the change in client onboarding, providing hands-on training and collaborating seamlessly with our cross-functional tech teams to elevate the overall customer experience. Deliver top-notch service, ensuring renewals and reducing churn. Seize opportunities for upselling and cross-selling within your client portfolio.
As a CSM,



you'll have the opportunity to earn commission on sales, complemented by an attractive base salary.

What You’ll Do:
- Cultivate enduring and robust relationships within your assigned accounts, positioning yourself as a primary point of contact for clients.
- Deliver service aligned with stringent quality standards, with the overarching goal of securing client renewals and minimizing churn.
- Identify new stakeholders and decision-makers within your corporate account portfolio.
- Master upselling and renovation. Find new opportunities within your existing accounts.
- Elaborate multi-year commercial proposals and close contracts.
- Facilitate the onboarding process for clients, providing comprehensive training on our game-based learning platform tools and capabilities, empowering them to operate autonomously.
- Ensure optimal platform utilization, becoming a key partner in maximizing the value deri

📌 Customer Success Manager (Pozuelo de Alarcón)
🏢 Gamelearn
📍 Pozuelo de Alarcón